I. Maintaining a positive, empathetic and professional attitude toward customers at all times.
II. Responding promptly to customer inquiries.
III. Communicating with customers through various channels.
IV. Acknowledging and resolving customer complaints.
V. Knowing our products inside and out so that you can answer questions.
VI. Processing orders, forms, applications, and requests.
VII. Keeping records of customer interactions, transactions, comments and complaints.
VIII. Communicating and coordinating with colleagues as necessary.
IX. Providing feedback on the efficiency of the customer service process.
X. Ensure customer satisfaction and provide professional customer support.
Skills and Qualifications
i. Certificate or diploma, general education degree or equivalent.
ii. Minimum or 1 year experience.
iii. Good Communication skills and Confidence .
iv. Creativity and Hardworking
v. Good memory keeping.
vi. Read to work in any region of Tanzania